Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For simple flat rate shipping: We offer $10 flat rate shipping to Australia Wide
  • Free shipping on Orders over $125

Shipping Options

Price

2-10 Day Shipping (Order under $125)

$10

2-10 Day Shipping (Orders $125 and Up)

Free

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping
over $125

Secure Online
Payment

Money-back

guarantee

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
Should you be dissatisfied with your product we accept returns up to 07 days after delivery. We will refund you the full amount minus your shipping costs to get the product back to us.  

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@oobae.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment.

Order Process

01.

Orders are processed in 3-5 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 3-5 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at hello@oohbae.co - We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free shipping on orders over $125

How long does it take to receive my order?

Orders will be processed within 3-5 business days (Monday to Friday, excluding holidays). Standard shipping times with Australia Post apply once everything has been processed. 
How will my order be shipped?

Your order will be shipped via Australia Post

What are your shipping costs?

$10 Flat rate on orders under $125

Orders $125 and up qualify for free shipping

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

If you have contacted as outside the processing window minimum 3 days and we have shipped your items, unfortunately we are unable to make any changes.